Refund Cancellation Policy


Welcome to MakeTopper!

1- In respect of any transactions entered into on the MakeTopper platform, including making a payment to participate in the paid versions of Contest(s), Users agree to be bound by the following payment terms:
2- The payment of pre-designated amount Users make to participate in the Contest(s) is inclusive of the pre-designated platform fee for access to the MakeTopper Services charged by MakeTopper and pre-determined participant’s contribution towards prize money pool.
3- Subject to these Terms and Conditions, all amounts collected from the User are held in a separate non-interest earning bank Accounts. The said accounts are operated by a third party appointed by MakeTopper in accordance. From these bank accounts, the payouts can be made to (a) Users (towards their withdrawals), (b) MakeTopper (towards its Platform Fees) and to (c) Government (towards TDS on Winnings Amount). MakeTopper receives only its share of the platform Fees through the said Escrow Agent.
4- The MakeTopper reserves the right to charge a Platform Fee, which would be specified and notified by MakeTopper on the Contest page, being created on MakeTopper platform, prior to a User's joining of such Contest. The Platform Fee (inclusive of applicable tax thereon) will be debited from the User’s account balance and MakeTopper shall issue an invoice for such debit to the User.
5- The User may participate in a Contest wherein the User has to contribute a pre-specified contribution towards the Prize Money Pool of such Contest, which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per the terms and conditions of such Contest. It is clarified that MakeTopper has no right or interest in this Prize Money Pool, and only acts as an intermediary engaged in collecting and distributing the Prize Money Pool in accordance with the Contest terms and conditions. The amount to be paid-in by the User towards the Prize Money Pool would also be debited from the User’s account balance maintained with the Trustee.
6- User's winnings in any Contest will reflect as credits to the User's Wallet.
7- User’s remitting the amount the designated payment gateway shall be credited to User’s “Wallet”.
8- Each time a User participates in any contest on MakeTopper platform, the pre-designated amount shall be debited in the User’s Wallet. In debiting amounts from the User’s Wallet towards the pre-designated amount of such user shall be debited from the User’s MakeTopper Wallet and thereafter, any remaining amount of participation fee could be paid through Debit/Credit Card/Paytm/Gpay/Online Banking and whatnot.
9- In case there is any amount remaining to be paid by the User in relation to such User’s participation in any Scholarship exam(s) or Contest(s), the User will be taken to the designated payment gateway to give effect to such payment. In case any amount added by the User through such payment gateway exceeds 10-the remaining amount of the pre-designated amount, the amount in excess shall be transferred to 11- the User’s ‘Wallet’ and will be available for use in participation in any other upcoming exam(s) or Contest(s).
10- A User shall be permitted to withdraw any amounts credited into such User's 'Wallet' Account for any reason whatsoever by contacting MakeTopper Customer Support. All amounts credited into a User's 'Wallet' Account must be utilised within 335 days of credit. In case any unutilised amount lies in the 'Wallet' Account after the completion of 335 days from the date of credit of such amount, MakeTopper reserves the right to forfeit such unutilised amount, without liability or obligation to pay any compensation to the User.
11- Withdrawal of any amount standing to the User's credit in the Winnings Account may be made by way of a request to MakeTopper but shall occur automatically upon completion of 335 days from the date of credit of such amount in the User's Winnings Account. In either case, MakeTopper shall affect an online transfer to the User's bank account on record with MakeTopper within a commercially reasonable period of time. Such transfer will reflect as a debit to the User's Winnings Account. MakeTopper shall not charge any processing fee for the online transfer of such amount from the Winnings Account to the User's bank account on record with MakeTopper. Users are requested to note that they will be required to provide valid photo identification and address proof documents for proof of identity and address in order for MakeTopper to process the withdrawal request. The name mentioned on the User's photo identification document should correspond with the name provided by the User at the time of registration on MakeTopper, as well as the name and address existing in the records of the User's bank account as provided to MakeTopper. In the event that no bank account has been registered by the User against such User's account with MakeTopper, or the User has not verified his/her User account with MakeTopper, to MakeTopper's satisfaction and in accordance with these Terms and Conditions, MakeTopper shall provide such User with a notification to the User's email address or mobile number as on record with MakeTopper at least 30 days prior to the Auto Transfer Date, and in case the User fails to register a bank account with his/her User Account and/or to verify his/her User Account by the Auto Transfer Date, MakeTopper shall be entitled to forfeit any amounts subject to transfer on the Auto Transfer Date. Failure to provide MakeTopper with a valid bank account or valid identification documents (to MakeTopper's satisfaction) may result in the forfeiture of any amounts subject to transfer in accordance with this clause.
12- Further, in order to conduct promotional activities, MakeTopper may gratuitously issue Wallet to the User for the purpose of participation in any Contest(s) and no User shall be permitted to transfer or request the transfer of any amount in to the Wallet. The usage of any Wallet issued shall be subject to the limitations and restrictions, including without limitation, restrictions as to time within which such Wallet must be used, as applied by MakeTopper and notified to the User at the time of issue of such amount. The issue of any Wallet to the user is subject to the sole discretion of MakeTopper and cannot be demanded by any User as a matter of right. The issue of any Wallet by MakeTopper on any day shall not entitle the user to demand the issuance of such Wallet at any subsequent period in time nor create an expectation of recurring issue of such Wallet by MakeTopper to such User. The Wallet granted to the user may be used by such User for the purpose of setting off against the contribution to prize pool in any Contest, in accordance with these Terms and Conditions. The Wallet shall not be withdraw-able or transferrable to any other account of the User, including the bank account of such User, or of any other User or person, other that as part of the winnings of a User in any Contest(s). In case the User terminates his/her account with MakeTopper or such account if terminated by MakeTopper, all Wallet granted to the user shall return to MakeTopper and the User shall not have any right or interest on such points.
13- All Wallet credited in the User account shall be valid for a period of 30 days from the date of credit. The Wallet shall lapse at the end of 30 days and the Wallet amount shall not reflect in the User account
14- Users agree that once they confirm a transaction on MakeTopper, they shall be bound by and make payment for that transaction.
15- The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that MakeTopper has on third parties, any transactions on MakeTopper Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's 'Wallet' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Wallet' Account or Winnings Account balance. Similarly, the utilization of the Wallet or money debited from 'Wallet' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Wallet' Account or Winnings Account balance. Users agree not to raise any complaint or claim against MakeTopper in respect of any delay, including any lost opportunity to join any Contest or Exam due to delay in crediting of transaction amount into any of the User's accounts
16- A transaction, once confirmed, is final and no cancellation is permissible.
17- MakeTopper may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions shall prevail.
18- scores/statistics received from such third party service provider. Users and Participants agree not to make any claim or raise any complaint against MakeTopper in this respect.
19- In case of any exam cancelled/postponed by MakeTopper the amount debited from candidate’s Wallet will be refunded back. In case the same amount couldn’t reflect, then candidate may raise a complaint through our helpline section. And then after the review same amount will be send back to the candidate.
20- A candidate can only transfer money from his/her wallet if the available amount is equal or more than 200/- Rupees in their wallet.
21- In case of refund/cancellation there is no limit to transfer money from the wallet to a Bank Account.
22- If any user tries to hack or cheat our service we will terminate the user’s account and all his/her available balance will be seized by MakeTopper also we will take legal action against the individual.
23- Winning amount will be sent to user’s Wallet within 48 Hours.